The insurance coverage is strictly limited to in accordance with DHL policy and is intended to cover the physical token cost of your Satori Coin Order in the case of lost, missing packages, theft, etc.
Any orders placed without shipping insurance are not eligible.
For refunds of loaded internal value (such as for Satori Coin Gi) please see What is your refund policy?
DHL and we will not be liable for any issues related to import customs, such as tax and confiscation.