- We will not remake or provide a substitute for the lost or damaged token but we will refund you the below 4 articles. As for the 0.01BTC deposit, the task of redeeming will be left up to you but we will assist you in all ways possible. When the issue has been resolved and you still would like to obtain a token, sorry that you will have to repeat the whole process once again, but please place a NEW order.
- Physical token fee.
- Shipping & handling fees.
- Tx fee from your wallet to proxy wallet based on the Tx ID.
- Tx fee from proxy wallet to token based on the Tx ID
- You sign a confirmation letter that basically states the following.
- My private key that I generated at the time of ordering is in safe hands with me.
- The package was lost or damaged (you must explain in text, the extent of the damage.).
- The Order No. at issue is________________placed on MM/DD/YY.
- The serial number of the token at issue is_______________. (If it is more than one, write the number followed by a comma and space and then the succeeding serial number).
- I checked and the deposited value has not been moved as of MM/DD/YY.
- I will provide all the evidence pertaining to this issue such as: Photos of the damage, DHL emails, DHL documents and any other relevant information.
- Our private key data printed on paper (without token) will get shipped to my ORIGINALLY REGISTERED address.
- As soon as I receive our private key, I will immediately transfer the deposited value to a new BTC address which I have complete control of.
- Upon successful redeeming, I will immediately notify support@satoricoin.com that the issue has been resolved