We cannot issue refunds except under the following circumstances
1) Initial physical defects found upon arrival. Must report within 7 days after arrival.
2) Coding defects written by Satori Club Pte Ltd (unrelated to BTC protocol).
3) Shipping loss confirmed by DHL.
4) Shipping damage confirmed by DHL.
2) Coding defects written by Satori Club Pte Ltd (unrelated to BTC protocol).
3) Shipping loss confirmed by DHL.
4) Shipping damage confirmed by DHL.
See our full refund policy at What is your refund policy?